Refund policy

At MAYA IN THE SKY, your satisfaction is important to us. If your purchase isn’t quite right, we’re here to help. Please review the policy below before requesting a return.

↩️ Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must:

Be unworn and unused
Be unwashed and unaltered
Remain in their original condition
Have all original tags attached
Be free from stains, makeup, perfume, odors, pet hair, or other signs of wear
Include the original packaging whenever possible

Items that do not meet these requirements may not be accepted.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items are generally non-returnable:

Final sale items
Gift cards
Bodysuits
Underwear and lingerie
Swimwear with the protective liner removed
Earrings
Personalized or custom-made items
Beauty accessories
Items damaged through misuse, improper care, or normal wear

📩 How to Request a Return

Please contact us before sending any item back.

Email: help@mayainthesky.com

Please include:

Your full name
Order number
Email address used for the order
Item(s) you would like to return
Reason for the return
Photos, if applicable

Once your return request is reviewed and approved, our Customer Support Team will provide the appropriate return instructions.

Please do not send your return to the business address listed below unless specifically instructed by our team.

Unauthorized returns may not be accepted.

📦 Return Shipping Costs

Unless the item is incorrect, damaged, or defective, return shipping costs are the customer's responsibility.

Original shipping fees are non-refundable.

We recommend using a shipping service that provides tracking, as MAYA IN THE SKY is not responsible for return packages that are lost or damaged while being shipped back to us.

⚠️ Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Your order number
Photos of the item
Photos of the packaging
A photo of the shipping label
A brief description of the issue

Our team will review the information and work with you to find an appropriate solution.

💳 Refund Processing

Once your returned item is received and inspected, we’ll send you an email confirming the status of your refund.

If your return is approved:

Your refund will be issued to the original payment method
Refunds are generally processed within 5–10 business days after approval
Your bank or payment provider may require additional processing time

Please note that original shipping fees are generally non-refundable.

⏰ Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests must be submitted within 12 hours of placing your order.

Once an order has entered processing or has already been shipped, cancellation may no longer be possible. In this case, you may request a return after delivery according to our Return & Refund Policy.

📌 Important Information

All returns require prior approval from our Customer Support Team.
Unauthorized returns may be refused or returned to the sender.
Items showing signs of wear, washing, alteration, damage, or improper care may not qualify for a refund.
Please package return items securely to help prevent damage during transit.
MAYA IN THE SKY reserves the right to refuse returns that do not meet the requirements outlined in this policy.

🏢 Return Address

MAYA IN THE SKY
66 Timberwood Dr
Ellijay, GA 30540
United States

Business Correspondence Only — Not a Return Address

Please do not send returns to this address without receiving return instructions from our Customer Support Team first.

💌 Contact Us

Have questions about a return or refund? We’re here to help.

MAYA IN THE SKY
📧 help@mayainthesky.com

Our Customer Support Team aims to respond within 24–48 business hours, Monday–Friday.

MAYA IN THE SKY — We want every order to feel just right. ☁️