Shipping policy

Welcome to MAYA IN THE SKY.

We’re committed to making your shopping experience smooth, reliable, and enjoyable from the moment you place your order to the moment it arrives at your door. Please review the shipping information below for details about order processing, shipping rates, tracking, and other important information.

---

📦 Order Processing

Once your order has been successfully placed and payment has been confirmed, our fulfillment team will carefully prepare your items for shipment.

Processing Time

• 1–3 Business Days
• Orders are processed Monday–Friday, excluding weekends and U.S. public holidays.
• Orders placed outside business hours will be processed on the next business day.
• During holidays, promotional events, or peak shopping periods, processing may take a little longer.
• Every order is carefully checked before dispatch to ensure product quality and order accuracy.

---

🚚 Shipping Methods & Rates

Shipping fees are automatically calculated and displayed during checkout based on your order total and selected shipping method.

---

🔎 Order Tracking

Once your order has been shipped, you’ll receive a shipping confirmation email containing your tracking information.

Tracking information may take 24–48 hours to become active after the carrier scans your package.

You can track your shipment through:

17TRACK: https://www.17track.net

If you have questions about your shipment or tracking information, please contact our Customer Support Team at help@mayainthesky.com.

---

🏠 Shipping Information

Please make sure your shipping information is complete and accurate before placing your order.

• Once an order has entered processing, the shipping address may not be able to be changed.
• Orders containing multiple items may be shipped separately depending on inventory availability.
• The shipping carrier is selected based on the destination and available logistics services.
• MAYA IN THE SKY does not ship to APO, FPO, or DPO military addresses.

Please carefully review your address at checkout to help avoid delivery issues.

---

⚠️ Shipping Delays

While we do our best to ensure your order moves smoothly, unexpected delays may occasionally occur due to:

• Severe weather conditions
• Customs inspections
• Transportation disruptions
• Public holidays
• High shipping volumes
• Incorrect or incomplete shipping information
• Unexpected carrier-related delays

Once a package has been handed over to the shipping carrier, delivery times may be affected by circumstances outside our control.

---

📦 Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us as soon as possible.

To help us investigate the issue, please provide:

• Your Order Number
• Photos of the shipping package
• A photo of the shipping label
• Photos of the damaged item, if applicable

Our Customer Support Team will work with you and the carrier to help resolve the issue as promptly as possible.

---

🌎 Customs & Import Charges

For international orders, customs duties, VAT, taxes, or other import charges may apply depending on the destination country.

Any applicable customs duties, taxes, or import fees are determined by the destination country's customs authorities and are the customer's responsibility.

---

🏢 Business Address

MAYA IN THE SKY
66 Timberwood Dr
Ellijay, GA 30540
United States

Business Correspondence Only — Not a Return Address

Please do not send returns to the business address listed above. If you need to return an item, please contact our Customer Support Team first to receive the correct return instructions.

---

💌 Contact Us

If you have any questions regarding your order or shipping, we’re always happy to help.

MAYA IN THE SKY
📧 help@mayainthesky.com

Our Customer Support Team aims to respond within 24–48 business hours, Monday–Friday.

MAYA IN THE SKY — Thoughtfully packed, beautifully on its way. ☁️